Terms of service
Last Updated: 28 October 2026
Welcome to Pawsmas (“Company,” “we,” “us,” or “our”).
These Terms of Service & Terms of Sale (“Terms,” “Agreement”) govern your access to and use of:
• Our website(s)
• Product purchases
• Subscriptions
• Digital goods
• User accounts
• Influencer/UGC programs
• Data usage & privacy
• Content and media submitted to us
• All Company-related interactions
By accessing our site, creating an account, purchasing anything from us, subscribing, or submitting content, you agree to be legally bound by this Agreement.
If you do not agree, do not use our website or purchase our products.
These Terms include a mandatory arbitration agreement and a class-action waiver.
1. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) to use our website or make purchases.
By using our services, you represent and warrant that you meet these requirements.
2. Account Responsibilities
If you create an account:
• You must provide accurate, complete information
• You are responsible for maintaining confidentiality of logins
• You agree to accept responsibility for all actions under your account
We reserve the right to suspend or terminate accounts for violations of these Terms.
3. Product Purchases & Order Acceptance
All purchases are subject to:
• Product availability
• Order acceptance
• Verification of payment information
We reserve the right to cancel or refuse any order for any reason, including suspected fraud, incorrect pricing, or policy violations.
A purchase is only completed when we issue a shipping confirmation.
4. Pricing & Payment Authorization
By placing an order, you authorize us and our payment processors to:
• Charge your payment method
• Store payment credentials (tokenized)
• Retry failed payments
• Use alternative payment methods on file
All prices are listed in U.S. dollars unless otherwise stated.
Taxes, shipping fees, duties, and other applicable charges may apply.
5. Subscription Terms (Automatic Renewal)
If you enroll in a subscription:
• You must provide express informed consent at checkout
• You authorize recurring automatic charges at the stated interval
• Charges continue until you cancel
• You may cancel anytime via your account or by emailing help@pawsmas.com
Charges already processed are non-refundable.
If payment fails, we may retry your card or pause/cancel the subscription.
Free trials convert to paid subscriptions unless canceled before renewal.
This complies with ROSCA, the FTC Negative Option Rule, and state automatic-renewal laws.
6. Shipping Policy
See our full Shipping Policy for details.
Key points:
• Orders typically process within 1–3 business days
• Shipping estimates are not guaranteed
• Risk of loss transfers to the customer once the carrier marks the order as Delivered
• We are not responsible for stolen, lost, or misdelivered packages after delivery
• International shipments may incur additional taxes or duties
• Incorrect shipping addresses are the customer’s responsibility
7. Refunds & Returns
See our full Refund Policy for details.
Key points:
• All sales are final unless otherwise stated
• Defective or incorrect items must be reported within 7 days of delivery
• Customers must obtain return authorization before shipping back any item
• Subscription charges are non-refundable
• Refunds (if approved) are issued to the original payment method
Chargebacks for issues covered under this Agreement may be disputed and may result in account termination.
8. Influencer, UGC, & Third-Party Content Terms
By submitting any content to us in any form (email, Discord, DM, uploads, tagging us, submitting through our creator portal, etc.), you grant the Company a:
• Perpetual
• Worldwide
• Irrevocable
• Royalty-free
• Transferable
• Commercial license
to use, modify, edit, reproduce, advertise with, and distribute your content—including your likeness, voice, and name—in any format and on any platform.
You represent and warrant that:
• You own the rights to the content
• No third-party rights are infringed
• All visible individuals consent to commercial use
• You indemnify the Company against misrepresentation
If any third party believes content used by us violates their rights, they may request removal by emailing help@pawsmas.com with:
• Identification of the content
• Proof of ownership
• Contact information
• An attestation under penalty of perjury
We reserve the right to remove content at our discretion.
9. Intellectual Property
All Company content—including text, images, media, product designs, trademarks, software, and marketing materials—is owned by or licensed to us.
Users may not:
• Copy
• Modify
• Reproduce
• Sell
• Distribute
• Create derivative works
…without written permission.
10. Third-Party Platforms, Tools & Links
We may integrate with third-party:
• Analytics tools
• Pixels
• Advertising platforms
• Tracking technologies
• Chat widgets
• Session replay tools
By using our site, you consent to their use as described in our Privacy Policy.
We are not responsible for content or data practices of external sites.
11. Health & Safety Disclaimer (For Supplements, Apparel, Devices)
Where applicable, the following applies:
• Products are not intended to diagnose, treat, cure, or prevent any disease
• Statements have not been evaluated by the FDA
• Individual results vary
• Always consult a physician before using supplements, fitness devices, or posture-related products
• Apparel or devices should be used as directed
We are not liable for misuse, injuries, or unrealistic expectations.
12. Limitation of Liability
To the maximum extent permitted by law:
We are not liable for any:
• Indirect
• Incidental
• Special
• Consequential
• Punitive
• Lost profits
• Data loss
• Business interruption
• Personal injury from misuse
Our total liability shall not exceed the amount you paid for the product or service giving rise to the claim.
13. Disclaimers
We do not guarantee:
• Website uptime
• Product availability
• Specific results
• Accuracy of user-generated content
• Absence of errors in pricing, descriptions, or marketing materials
All products and services are provided “as-is.”
14. Privacy & Data Use
By using our site, you consent to collection, use, and sharing of data described in our Privacy & Data Use Policy, including but not limited to:
• Cookies & analytics
• Advertising tracking
• Session-replay tools
• SMS & email marketing
• Personal data storage
• Account data
You authorize data processing in the United States regardless of your location.
15. Takedown & Complaint Procedure
For issues relating to:
• Copyright claims
• Unauthorized use
• Content concerns
Please email:
help@pawsmas.com
Subject: “Takedown Request”
Include:
• Your legal name
• Proof of ownership
• Link or description of the content
• Statement under penalty of perjury
• Electronic or physical signature
We reserve the right to remove or decline removal based on review.
16. Governing Law
These Terms are governed by the laws of the State of N/A, without regard to conflict-of-law principles.
17. Mandatory Arbitration Agreement
Any dispute, claim, or controversy arising out of or relating to:
• Purchases
• Subscriptions
• Refunds
• Shipping
• Privacy
• UGC/content
• Website use
• Marketing
• Representation or warranties
• Any interaction with the Company
…shall be resolved exclusively by binding individual arbitration.
No judge.
No jury.
No class actions.
Arbitration shall be administered by AAA or JAMS, using commercial arbitration rules.
You waive:
• Class actions
• Class arbitrations
• Representative actions
• Joinder of claims
Unless prohibited by law.
18. Class-Action Waiver
To the fullest extent permitted:
You agree that you may only bring claims in your individual capacity.
No actions may be brought or maintained as:
• Class actions
• Consolidated actions
• Private attorney general actions
This is a material condition of using our website and purchasing products.
19. Right to Update These Terms
We may modify these Terms at any time.
Updates become effective immediately when posted.
Continued use of our website or services constitutes acceptance of the updated Terms.
20. Contact Information
For questions regarding these Terms:
Email: help@pawsmas.com
Address: N/A
Subscription Terms & Billing Policy
Last Updated: 28 October 2026
These Subscription Terms (“Terms”) govern all subscription purchases made from Pawsmas (“Company,” “we,” “us,” “our”).
By enrolling in a subscription, you acknowledge and agree to:
• These Subscription Terms
• Our Refund & Return Policy
• Our Shipping Policy
• Our full Terms of Sale, including the Arbitration Agreement and Class-Action Waiver
These documents together form a legally binding agreement between you and the Company.
1. Subscription Enrollment & Express Consent
To comply with ROSCA and the FTC Negative Option Rule, you must provide express informed consent to enroll in a subscription.
This means:
• You must affirmatively check a box, click a button, or otherwise indicate clear consent to recurring charges.
• Subscription terms—including price, billing frequency, and cancellation steps—are disclosed clearly and conspicuously before checkout.
By completing the subscription checkout, you authorize the Company to automatically charge the payment method you provide at the stated renewal interval until you cancel.
2. Billing Cycle & Automatic Renewal
Your subscription will automatically renew at the interval you selected (e.g., every 30, 60, or 90 days).
Unless you cancel before your next renewal date:
• Your payment method will be charged automatically.
• Charges are processed on or around the renewal date.
• You will continue receiving shipments or digital access.
Subscription pricing, renewal dates, and product quantity are displayed at checkout and in your post-purchase confirmation email.
3. Price Changes
We may change subscription prices at any time.
If we do:
• You will receive advance notice via the email associated with your account.
• Continued use of the subscription after effective date constitutes acceptance of the updated pricing.
If you disagree with a price change, you may cancel before the next billing cycle.
4. Cancellation Policy (“Click-to-Cancel” Compliant)
To comply with U.S. federal and state laws, we provide simple, easy cancellation options:
You may cancel at any time by:
1. Logging into your account and navigating to the subscription management page, OR
2. Emailing us directly at help@pawsmas.com with the subject “Cancel Subscription.”
Your cancellation will take effect for all future billing cycles.
Cancellation does not refund past charges or shipped orders.
Requests sent on weekends or holidays will be processed on the next business day with the effective date set to the time the request was received.
5. Refunds, Returns & Subscription Shipments
Subscription charges are non-refundable once processed.
Because subscriptions involve automatic shipments and inventory allocation:
• If an order has already entered fulfillment or shipped, it cannot be canceled mid-cycle.
• Refunds for recurring charges are not provided unless required by law.
Refer to our Refund & Return Policy for detailed rules.
6. Failed Payments & Account Issues
If your payment method declines:
• We may retry the charge multiple times over several days.
• You authorize us to attempt to process payment using any payment method saved to your account.
• Your subscription may be paused or canceled if payment cannot be collected.
You are responsible for updating your billing information to avoid interruptions.
7. Free Trials, Discounts & Introductory Offers
If your subscription begins with a free trial or discounted period:
• You will be charged the full subscription rate once the trial period ends, unless you cancel before the renewal date.
• Trial start and end dates are disclosed at checkout and in the confirmation email.
We are not required to send additional reminders beyond what is required by law.
8. Chargebacks & Disputes
By agreeing to these Terms, you acknowledge that:
• Chargebacks for issues covered under this Subscription Policy, Refund Policy, or Shipping Policy constitute a breach of contract.
• We will provide payment processors with evidence including:
• Consent logs
• IP address and device data
• Checkout timestamps
• Delivery confirmation
• Subscription activity records
Fraudulent or abusive disputes may result in account termination.
All disputes must follow the Arbitration Agreement described below.
9. Governing Law, Mandatory Arbitration & Class-Action Waiver
All claims, disputes, or controversies arising out of or related to:
• Subscription billing
• Automatic renewals
• Pricing disputes
• Cancellation issues
• Shipping and delivery
• Refunds or chargebacks
must be resolved through binding individual arbitration, not in court.
You waive:
• The right to bring or participate in class actions
• Jury trials
• Public court proceedings
This legal structure follows federal arbitration principles enforceable under the Federal Arbitration Act.
10. Modifications to Subscription Terms
We may update these Terms periodically.
The version in effect at the time of your subscription renewal governs your membership.
Continued use or renewal of your subscription constitutes acceptance of updated terms.
Influencer, UGC & Third-Party Content Policy
Last Updated: 28 October 2026
This Influencer, UGC & Third-Party Content Policy (“Policy”) governs all user-generated content (“UGC”), influencer submissions, creator submissions, affiliate content, and third-party materials used by Pawsmas (“Company,” “we,” “us,” “our”).
By submitting or allowing us to use any content—including videos, images, audio, testimonials, reviews, social media posts, ads, screenshots, or clips—you agree to the terms below.
This Policy also outlines how third parties may request removal of content they believe infringes their rights.
This Policy forms part of our Terms of Sale, Privacy Policy, and Arbitration Agreement.
1. Definitions
• “Content” includes videos, photos, images, voice, audio, testimonials, reviews, captions, scripts, likenesses, and any creative media.
• “Creator” means any influencer, ambassador, contractor, affiliate, customer, or person submitting content.
• “Third-Party Materials” means any content not created by us (including content sourced from Kalodata, social media, or public platforms).
2. License Granted to the Company (Broad, Perpetual, Irrevocable)
When you submit content to us in any form (email, DM, Discord, form submission, affiliate portal, text message, tagging us, or uploading to a link we provide), you grant us a:
• Perpetual
• Irrevocable
• Worldwide
• Royalty-free
• Fully transferable
• Fully sublicensable
• Commercial license
to:
• Use
• Reproduce
• Edit
• Adapt
• Remix
• Modify
• Advertise with
• Add audio or captions
• Combine with other media
• Publish across all platforms
• Run paid advertisements
• Create derivative works
• Use your name, voice, likeness, username, or social handle
…in any and all marketing or commercial contexts.
This means we can use your content forever, in any format, without paying additional compensation, unless a separate written agreement states otherwise.
3. Representations & Warranties (Protects You From Lawsuits)
Creators submitting content represent and warrant that:
1. You own the rights to the content OR have permission to submit it.
2. The content does not infringe on copyrights, trademarks, publicity rights, or any third-party rights.
3. All individuals visible in the content have given permission for commercial use.
4. The content does not violate any law or platform rules.
5. No other party’s approval is needed for us to use the content.
If these warranties are false, the creator agrees to indemnify the Company to the fullest extent allowed by law.
4. Content Pulled From Public Sources (e.g., Kalodata, Ads Library, Public Websites)
We may use publicly available content, ad examples, clips, screenshots, or creative materials for educational, comparative, transformative, or commentary purposes consistent with fair use and applicable law.
However—
If any creator or rights holder believes their copyrighted work is being used improperly, they may request removal under our takedown process (Section 7).
We do not claim ownership of third-party content sourced from public platforms.
5. No Guarantee of Attribution
Once content is submitted:
• We are not required to credit the creator
• We may remove attribution
• We may post anonymously
• We may use partial clips, edits, or altered versions
Creators waive any moral rights, including rights to attribution or integrity.
6. No Obligation to Use Content
We reserve the sole discretion to:
• Reject
• Not use
• Remove
• Edit
• Delay posting
…any submitted content for any reason.
Submitting content does not guarantee publication or compensation.
7. Takedown Requests (DMCA-Style Safe Harbor)
(This section protects your brand from copyright claims & lawsuits.)
If you are a content owner and believe material using your copyrighted work appears on our platform or marketing without authorization, you may request removal.
How to Submit a Takedown Notice
Email us at help@pawsmas.com with:
1. Your full legal name
2. Your contact information
3. A link/description of the allegedly infringing content
4. Proof of ownership or rights to the content
5. A statement under penalty of perjury that you believe the use is unauthorized
6. A statement that you consent to jurisdiction in your state
7. Your physical or electronic signature
What Happens Next
• We will review your claim
• We may temporarily remove or disable the content
• We may contact the party who provided the content (if applicable)
• If the claim is valid, we will permanently remove the content from our platforms
Counter-Notice Process
If a creator disputes a takedown:
• They may submit a written counter-notice with proof of their rights
• We may restore the content if appropriate
• We will notify both parties of our decision
We are not required to act as mediator, arbitrator, or judge.
8. Third-Party Platforms & External Uses
Our use of your content may appear on:
• Websites
• Ads (Meta, TikTok, Google, YouTube, Snap, etc.)
• Email marketing
• SMS marketing
• Product pages
• Packaging
• Retail displays
• Press releases
• Blogs
• Courses, webinars, internal training materials
Creators grant full commercial rights for ALL placements.
9. Right to Request Removal of Your Own Content
Creators may request removal of their own content by emailing:
help@pawsmas.com
Subject: “UGC Removal Request”
We may remove the content going forward, but:
• We are not required to remove past ads already posted
• We are not required to stop ads already running
• We are not obligated to recall physical media, print materials, or derivative works
• Removal is at our reasonable discretion unless required by law
This protects your brand’s running ad campaigns.
10. Prohibited Content (Protects You From Liability)
Creators may NOT submit:
• Content owned by someone else without permission
• Copyrighted music, videos, or images you don’t own
• AI-generated replicas of real people without consent
• Content with minors without verified guardian consent
• Medical or false claims
• Nudity, harassment, discrimination, hate, violence, or illegal conduct
We may permanently ban creators who violate these rules.
11. No Compensation Unless Explicitly Agreed
Submitting content does not entitle the creator to:
• Payment
• Royalties
• Revenue share
• Affiliate commissions
Unless a written agreement states otherwise.
12. Arbitration & Class-Action Waiver
All disputes relating to:
• Creator content
• UGC
• Influencer partnerships
• Copyright or likeness claims
• Third-party materials
• Content removal or takedowns
…must be resolved through binding individual arbitration under our Terms of Sale.
Creators waive the right to:
• Class actions
• Jury trials
• Representative claims
• Public court proceedings
13. Updates to This Policy
We may update this Policy at any time.
The version in effect on the date content is submitted governs that submission.